BOOKING TERMS AND CONDITIONS
Select Holiday Rentals act as Agent for the Property Owner to take and arrange bookings on their behalf. All booking terms and conditions are therefore agreed between the holidaymaker and the Property Owner.
MAKING A BOOKING
Booking requests can be made by completing the online 'Booking Form'. A non-refundable deposit of 15% of the total holiday cost is required along with a non-refundable booking fee of £30. The remaining balance is payable 8 weeks prior to arrival along with a security deposit of either £100 or £200 depending on individual property. For short notice bookings where the booking is less than 8 weeks away then the full balance is payable immediately. Our preferred payment method is by bank transfer and details of how to make the initial payment will be advised by email. We will hold the provisional booking for 24 hours pending receipt of the deposit, if payment is not received within this time the property will be released as available again.
All payments must be made in pounds sterling. Any bank charges incurred for receiving payments or refunding a security deposit for guests from overseas must be paid by the guest.
Strictly families and couples only, names of all guests must be advised on booking. The maximum number of guests the property can accommodate is stated on the property description and in no circumstances should this be exceeded. You must not sublet or share the property except with guests nominated when booking. We reserve the right to terminate a booking without refund, if more than the stated number of guests is found to be staying.
Strictly no smoking in any rental property.
KEYS & DIRECTIONS
Arrangements for keys and directions to the property will be sent to you after payment of the final balance is received.
ARRIVAL & DEPARTURE
Arrival time no earlier than 3.00 pm on day of arrival. Departure time no later than 10.00 am on day of departure, unless alternative times have been specifically agreed.
BED LINEN & TOWELS
See individual property details as to whether bed linen and/or towels are provided.
For most properties duvets and pillows are provided - you must bring your own sheets, duvet covers and pillow cases, tea towels, bath and hand towels and beach towels. If you require bed linen and/or towels, then this service may be provided at an extra charge from an independent company.
Pets are only permitted at certain properties as indicated on the website property details, and you will only be allowed to bring along your pet if you have advised of your intention to do so at the time of booking, and this has been agreed by us. A pet surcharge may apply. Pets are not allowed on any furniture or in any bedroom in a property and must not be left alone in the property at any time. All dog excrement must be picked up and disposed of accordingly. You will remain liable for any damage caused by your pet, and you are responsible for any additional cleaning costs if required.
Every effort has been made to indicate any possible safety hazards at the property, but guests are requested to check the property and grounds on arrival, especially guests with young children and note any potential hazards.
CHANGES & CANCELLATION
If you need to make any guest changes to your confirmed booking you must notify us by email (firstname.lastname@example.org) as soon as possible.
If you wish to cancel the booking you must advise us as soon as possible firstly by telephone (07586 859220) and confirm in writing by email or post. Please note in all cases the booking fee is non-refundable and the deposit payment or 15% of the holiday cost is non-refundable.
Cancellations received prior to 8 weeks (56 days) before the start date - no further payment is required.
Cancellations within the 8 weeks (56 days) before the start date - we will try to re-let the period, including if appropriate offering a discount for late booking. If successful a refund of 85% of the holiday cost paid, less any discount given for a late booking will be refunded. If we are not able to re-let the period, you will remain liable for the full holiday cost if not already paid.
Guests are advised to arrange cancellation insurance, this is not included in the rental and guests should make their own arrangements.
We reserve the right to make changes to property descriptions on our website both before and after bookings have been confirmed. We also reserve the right to cancel confirmed bookings should the property become unavailable for whatever reason on the date booked. If we have to cancel your booking, we will notify you as soon as possible and we will endeavour to ensure that the property owner refunds to you all monies paid in advance. We will not be held liable for any alternative accommodation costs, expenses or losses incurred by you as a result of any such cancellation.
The security deposit is required to cover any damage or breakages that require rectification during or after your departure, and to cover any extra cleaning should the property be left in an unacceptable condition.
The security deposit will be returned to you in sterling, by BACS transfer directly into a bank account nominated by you, or by cheque within 10 days after departure unless the property has been left in an unacceptable condition. Guests are requested to leave the property clean and tidy, and all furniture, furnishings, equipment, fixtures and fittings to be left in the same condition as when they arrived. All rubbish must be removed and disposed of in the appropriate manner upon departure. Any cost for damage or excessive extra cleaning will be deducted from the security deposit. If costs exceed the security deposit amount held an invoice will be sent to you.
Should you leave any personal belongings behind please advise us as soon as possible. The cost to us for returning these items to you including postage and packaging will be deducted from the refundable security deposit. Where items have not been claimed within 30 days of departure, we reserve the right to dispose of these items as we think fit.
In the event that you have cause for complaint or you experience any problems with the property during your stay you should contact us immediately by telephone (07586 859220), or the property owner should their details be available to you, so that we can endeavour to resolve the problem as soon as possible. In the event of failure to resolve a complaint the Agent reserves the right to advise both the guest and the Property Owner the other parties’ full details in order to resolve the problem directly.
Your details including name, address and email will be used to keep you informed of future offers. If you would prefer not to receive such updates, please let us know.
Whilst every effort is made to ensure the website is up to date and accurate, we admit that errors can occur. We will not accept any liability arising out of changes of circumstances affecting the property between any booking date and the period covered by any booking by a guest.
Neither we nor the property owners will be held responsible for any accidents arising from the use of equipment at the property, including any equipment provided for young children i.e. travel cot, bed guards, high chair, stair gate etc. It is the responsibility of the guest to ensure that they acquaint themselves with any equipment ensuring that it is safe to use for their child.