CORONAVIRUS (COVID-19) CUSTOMER INFORMATION
We understand our customers concerns regarding the situation around Coronavirus (COVID-19) and how it may impact on your holiday plans.
We are continuing to monitor the situation daily.
Clear guidelines were issued on 23rd March 2020 by the Welsh and UK Governments that people should continue to adhere to social distancing, self-isolation and only undertake essential journeys. This guidance has since been updated and we can now take bookings from 13th July 2020.
Should we have to cancel the booking due to Government travel restrictions we will hold the deposit payment as a payment on account and ask you to change the booking to an alternative date at the same property any time before the end of 2021.
If you choose to cancel our normal cancellation policy would apply, no refund will be offered unless the property you have booked is unavailable, see our booking terms and conditions. We would urge you to check if you would be covered with your existing travel insurance.
Check in and check out times have been temporarily changed at most of our properties to 5pm arrival and 9am depart to allow cleaners extra time to properly clean and disinfect between guests.
Due to the current situation we are experiencing a high number of enquiries. If you would like to make an enquiry or any changes to an existing booking we would ask that you please do not call us but email your request (firstname.lastname@example.org) and one of our team will respond.