CORONAVIRUS (COVID-19) CUSTOMER INFORMATION
We understand our customers concerns regarding the situation around Coronavirus (COVID-19) and how it may impact on your holiday plans.
We are continuing to monitor the situation daily.
Clear guidelines have been issued by the Welsh and UK Governments that people should adhere to social distancing, self-isolation and only undertake essential journeys, and that essential travel does not include for holidays. These guidelines are to be reviewed again by 13th April 2020.
We do recognise the need for some of our guests to change their plans due to the current situation and at the discretion of the property owner are offering guests who have bookings between now and the end of May the option to change the booking to an alternative date at the same property within a 12 month period, any increase in holiday cost would be charged.
If you choose to cancel our normal cancellation policy would apply, no refund will be offered unless the property you have booked is unavailable, see our booking terms and conditions. We would urge you to check if you would be covered with your existing travel insurance.
Due to the current situation we are experiencing a high number of enquiries. If you would like to make an enquiry or any changes to an existing booking we would ask that you please do not call us but email your request (email@example.com) and one of our team will respond.